BOOKING AND CANCELLATION POLICY

Payment terms vary based on the booking date.
Proforma invoices are valid for 24 hours, and rates may change without notice.
For arrivals within one month of booking, full payment is due immediately to Pontamalongane.com.
For arrivals beyond one month, a 50% deposit is required.
The remaining 50% payment is due 30 days before arrival.
Failure to provide proof of this payment will result in cancellation.

Bookings for stays between 1 December and 31 January require full payment by 15 October of that year.
Proof of payment must be emailed to res@Pontamalongane.com within 48 hours to avoid automatic cancellation.

Cancellation policies vary by Homeowner and are specified on each listing. This will be sent out with an invoice when a customer makes a reservation.

Some Homeowners may require a refundable breakage deposit.
Note: Establishments will require a refundable breakage deposit.
Breakage Deposit refunds can take up to 2 weeks to be paid back.
If your reservation is for December or Early January, the breakage refunds are only paid in January as the accounts department is closed during Dec.

All bank charges, including cash deposits, credit cards, and foreign payments, are the customer’s responsibility.
Bank charges are non-refundable.
Credit card payments are subject to a 3% service charge on each transaction.
Credit card refunds incur a R150.00 service fee.

Ponta Malongane Accommodation Commission is non-refundable.
Ponta Malongane Accommodation does not accept responsibility for accommodations or trips featured on the website.
Any complaints should be directed to the Homeowner or activity supplier.

South African residents booking through Ponta Malongane Accommodation for travel to foreign countries must provide additional information for bank submissions, including (a) passport copies, (b) flight details, (c) travel purpose (business or pleasure), (d) physical address, and (e) contact numbers and email addresses.

ACCESS AND USE OF SERVICE

Ponta Malongane Accommodation has the absolute right and discretion to discontinue or suspend the website and/or any services related thereto without any notice to the Homeowner or customer.
Ponta Malongane Accommodation has the absolute right and discretion to terminate or suspend a service provided to any Homeowner or customer.

LIABILITY AND INDEMNIFICATION

The access and use of the website are at the risk of the Homeowner and customers. Ponta Malongane Accommodation is hereby indemnified and held harmless against any loss or damages suffered by the Homeowner and/or the customer that may arise through the use of the website, subject to any rights that the Homeowner and/or customer may have in terms of any provision of the Consumer Protection Act, No. 68 of 2008.

The Homeowner and/or customer specifically indemnified Ponta Malongane Accommodation against all costs, losses, and/or damage whether actual, contingent, or prospective which may be incurred, sustained, or suffered by Ponta Malongane Accommodation by reason of any breach of any act of parliament, regulation, ordinance and/or by-law on the part of the Homeowner or the customer or their authorized agents.

The Homeowners and/or the Estate reservation/and customer specifically indemnified Ponta Malongane Accommodation against all costs, losses and/ damage whether actual, contingent or prospective which may be incurred, sustained and/or suffered as a result of personal injuries to, or the death of, any person whomever, including but not limited to the customer, or any injury or damage of whatsoever nature to any property real or personal, caused by a customer, their agent or any other third party in the course of using Ponta Malongane Accommodation services or arising therefrom.

FORCE MAJEURE

No party shall be held liable for any failure to fulfill their obligations under this agreement if such failure is due to circumstances beyond their reasonable control. These circumstances include but are not limited to, acts of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, acts of civil or military authority, uprising, earthquake, flood, or any other natural or man-made event that could not have been reasonably foreseen.

Such events must directly cause the termination of this agreement or make its fulfillment impossible. The affected party shall promptly inform the other party of the occurrence of such an event and shall make all reasonable efforts to comply with the terms and conditions of this agreement to the extent possible under the circumstances.
Travel insurance is highly recommended.

CHANGES TO TERMS AND CONDITIONS

Ponta Malongane Accommodation may make future changes to these terms and conditions, including changes to its services, without notice to the Homeowners and/or the Estate reservation or customer. The Homeowners and/or the Estate reservation and customer hereby agree to accept and be bound by any changes made to these terms and conditions from time to time by Ponta Malongane Accommodation.